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How do I return an item?

Bestpetcrates.com's number one priority is your complete and utter satisfaction. That is why we staff our customer service department with friendly, well-trained pet enthusiasts who are always available to address any questions or concerns you may have. Drop us a line today at dogcagesdirect@gmail.com or call us directly to chat.

If you would like to return a product, please note that bestpetcrate.com will only accept new and/or unused items. Bestpetcrates.com will not accept a returned product if the item has been previously opened. It is best to inspect each item�s packaging and labeling carefully before opening to be certain that you received the correct product. All returned products must be 100% complete in original packaging and in resalable condition, with all packaging, software, manuals, cables, components, blank warranty cards and other accessories and documentation included. Original shipping and handling charges are non-refundable and Bestpetcrates.com is not responsible for the cost of shipping an item back for return under any circumstances. All returns are subject to a 20% restocking fee. Shipping is never refunded under any circumstances. All returned items that were marked free shipping you will be responsible for paying a shipping fee of 15% the total cost for the item or the actual shipping cost whichever is greater.

Once a return has been delivered to Bestpetcrates.com and inspected to make sure there is no physical damage and all parts were included then, you will either receive in-store credit or a refund to your credit/debit card. It generally takes credit card companies 2 to 3 business days after your refund is issued to process the transaction and make the funds available.

Bestpetcrate.com will not accept a return unless it has been issued a valid Return Merchandise Authorization (RMA) number. In order to acquire an RMA number, you must contact us within 5 days of your delivery date. Beyond 5 days, you will be issued a store credit if applicable.

You will have 5 days within which to return an item that has been pre-approved with an RMA number. If you fail to return an item within the 5-day period, the RMA number will expire. RMA numbers cannot be extended nor reissued once they expire. Please note that your RMA number must be clearly and conspicuously printed on the outside of the shipping box you send to Bestpetcrates.com in order for your return to be processed.

If an item is defective we will try our best to correct the situation by offering you a discount or sending you replacement parts.

Please send returned merchandise to:

RMA # (Your RMA must be valid and pre-approved by bestpetcrates.com�s customer service department)
BESTPETCRATE RETURNS
604 Oakmont ln
Norcross, GA 30093

Deviation from the return procedure outlined above may result in a delay of refund and/or a declination of your return. Under no circumstances are Bestpetcrates.com customers or anyone else permitted to use Bestpetcrates.com's shipping account numbers. Anyone found using Bestpetcrates.com�s shipping account numbers are in violation of this policy and shall be prosecuted to the fullest extent of the law.

Bestpetcrates.com is dedicated to the ideal of complete customer satisfaction. We want to make sure that we keep all of our customers�and their pets�happy. If you experience a problem with one of our products, simply email us so we can work toward a speedy resolution. We promise we will do everything in our power to make sure your shopping experience is pleasant by answering your questions, addressing your concerns and assisting you when you need to return an item.

RMA (Returned Merchandise Authorization)

All products returned to us must be accompanied by a valid Returned Merchandise Authorization (RMA) number issued by us within 10 days of your original invoice date. After 10 days from purchase we can no longer issue an RMA and will refer you to the manufacturer for warranty service. RMA's expire 15 days after they are issued and cannot be extended or re-issued. All returned products must be 100% complete in original packaging and in resalable condition, with all packaging, software, manuals, cables, components, blank warranty cards and other accessories and documentation included. A valid RMA number must be written clearly and conspicuously on the outside of the packaging. Incomplete or unauthorized returns will be refused.

Any deviation from the returns process outlined above will result in a delay of your refund or refusal of your return. Shipping and handling charges are not refundable. On items where shipping and handling is not billed or is free, shipping and handling charges will be approximated to 15% of the regular retail price of merchandise. The customer is responsible for shipping charges and insurance on all return shipments. Under no circumstances, is anyone authorized to use Bestpetcrates.com's shipping account numbers. Anyone found using the Bestpetcrates.com shipping account numbers will be prosecuted.

If packages need to be returned, please email us at dogcagesdirect@gmail.com or call us at 1-678-681-1649 for an RMA number and return shipping procedures.